Most computer problems get solved faster and cheaper without waiting for someone to drive to you. I do remote repair for Windows PCs - worldwide, via secure connection you control. Virus cleanup, data recovery, OS reinstall, performance tuning, network setup. Free diagnostic - I tell you exactly what's wrong and what it costs before any work begins. English + Polish. Chicagoland local on-site available when the problem really is hardware.
Ninety percent of computer problems are software: viruses, sluggish performance, broken updates, misconfigured apps, network settings, printer drivers. None of those need a technician physically standing next to your PC. Remote repair means we start in minutes, not tomorrow. You keep your machine at home. You save the travel fee. And you watch every step on your own screen.
Windows 10, Windows 11, Windows Server. Laptop or desktop. Anything software gets fixed remotely; anything hardware gets diagnosed remotely and either walked-through, referred, or handled on-site if you're in Chicagoland.
Windows 10, 11, and Server. Boot failures, blue screen of death, sluggish performance after Windows Update, driver conflicts, version upgrades that won't finish. Diagnosis first — I don't just wipe and reinstall unless that's actually the right call.
Full remote cleanup — not just the visible infection, but the persistence mechanisms that would bring it back next week. After cleanup I harden the system: real-time protection, browser hygiene, DNS filtering, automatic patching. Same category of threat won't hit twice.
Failed drives, corrupted partitions, accidentally deleted files, RAID rebuilds. Free remote diagnostic to assess recoverability. Logical failures often recovered remotely. Physical failures (bad heads, platter damage) escalated to a clean-room partner — I manage the process for you.
Slow computer? I diagnose the real cause — bloated startup, background services, dying drive, thermal throttling, filesystem corruption — and actually fix it. Not „registry cleaner" pretending to help. Most systems get 2-5x faster after a proper cleanup.
Sometimes the cleanest fix is a fresh Windows install. I back up your data, apps list, and settings first, then rebuild Windows properly, then restore everything. Flat $150 remote. You get a fast, clean, patched Windows without losing your files.
Router configuration, mesh Wi-Fi optimization, guest network isolation, VLAN segmentation for small business, dead-spot troubleshooting, ISP handoff issues. Done remotely by walking you through router admin, or on-site for full site survey (Chicagoland).
Set up automated backup that actually works — cloud (Backblaze, iDrive, OneDrive) plus optional local secondary. Recovery testing — because a backup you can't restore isn't a backup. Configured remotely, monitored ongoing.
Driver installation, network printer setup, USB device recognition issues, external drive troubleshooting, print server config for small office. Even those printers that never work after the latest Windows update — I've seen it, I fix it.
Laptop and desktop hardware diagnosed remotely from symptoms and logs. If you're in Chicagoland, on-site or drop-off for actual replacement. Outside Chicagoland — I tell you exactly what to buy and either walk you through installation or refer to a local shop.
Every job starts with a free remote diagnostic. I tell you exactly what's wrong and what it costs before any work begins. Compare that to big-box IT chains that charge $50-100 just to look at a computer.
$0 — always. I remote in, diagnose, you get an exact quote. Don't want to proceed? No charge. No obligation. No pressure.
$60/hr — anywhere in the world. Secure connection via TeamViewer or AnyDesk. 30-minute minimum. Most software issues resolved in one session.
$100 — complete remote cleanup plus post-cleanup hardening. Fixed price regardless of how nasty the infection is. Includes browser cleanup and prevention setup.
$150 — full clean Windows reinstall with your data, apps, and settings backed up and restored. Includes driver refresh and initial software setup.
$75/hr — Chicagoland Northwest Suburbs when hardware really needs hands on it. 30-mile radius from Mount Prospect. Beyond 30 miles: quoted per trip.
1.5x standard rate — nights, weekends, holidays. Because sometimes production stops and you need it back now, not Monday morning.
From $200/mo per small office (5-30 employees, Windows environments). Proactive monitoring, patch management, backup verification, quarterly network health check. Locks in priority response.
At cost + labor. No markup games. Or buy your own from Amazon or Micro Center — I'll install it. Full transparency on parts sourcing.
Free drop-off, standard $75/hr labor. Turnaround typically 24-48 hours for extended diagnostics or parts replacement.
You've never done this before? No problem. It's easier than you think.
Small businesses with 5-30 employees benefit from a monthly IT retainer instead of ad-hoc calls. Predictable cost. Priority queue. One number for everything. Works entirely remotely — no need for me to be on-site.
I'm based in Mount Prospect, IL. When a problem really needs hardware handled — cracked screen, dead PSU, faulty motherboard, physical drive failure — Chicagoland Northwest Suburbs clients can book on-site ($75/hr, 30-mile radius) or drop off in Mount Prospect. But for most software and network problems, remote is faster and cheaper — that's why 90% of my work is remote.
Real answers to the questions I hear most often.
Call or text, tell me what's happening, get a real quote — no charge to diagnose. Remote worldwide via secure connection. Chicagoland on-site or drop-off when the problem is really hardware. Same operator, same phone number, same 5-star Google reviews since 1995.