From a simple widget on your site to a fully custom AI agent trained on your products, prices and personality - we install, configure and build chatbots that capture leads, book appointments and support customers around the clock.
From a free Tawk.to widget to a fully custom GPT-4 agent trained on your data — we handle every aspect of chatbot implementation, so you don't have to touch a line of code.
A chatbot built from scratch and trained specifically on your business — your products, services, FAQs, pricing, tone of voice, and policies. Powered by GPT-4 or Claude.
Auto-detects visitor language and responds in English or Polish. Our unique specialty for Polish-American businesses serving both communities in Chicago and beyond.
We install, configure and launch any chatbot platform on your website. You pick the platform (or we recommend one) — we handle the rest.
We map out the full conversation: welcome messages, question branches, fallback responses, escalation paths, and closing CTAs — designed to convert, not just chat.
Capture, qualify and route leads 24/7. Ask qualifying questions, collect contact info, score leads, and push hot prospects directly to your CRM or inbox.
Let customers book meetings, consultations, or service appointments directly through chat — integrated with Google Calendar, Calendly, Acuity, or your booking system.
Order tracking, product recommendations, stock questions, return requests, coupon distribution — your store's customer service, automated and always available.
Handle the most common 80% of support questions automatically — policies, hours, pricing, how-to guides — and escalate edge cases to a human with full context.
Automate customer communication on WhatsApp — the channel where response rates are 98%. Send proactive messages, handle inquiries, book appointments via WhatsApp.
Automate your Facebook page inbox — respond to comments, qualify leads from ads, run drip sequences, and book appointments through Messenger.
Connect your chatbot to your entire tech stack — HubSpot, Salesforce, GoHighLevel, Mailchimp, Klaviyo, Slack, and 100+ tools via native APIs or Zapier.
Qualify buyers and sellers automatically — collect property details, budget range, timeline, and preferred contact method. Schedule showing appointments 24/7.
Automate initial client intake — collect case details, practice area, urgency level, and book consultations. Available 24/7 when potential clients need help most.
Quote request automation for contractors, HVAC, plumbing, roofing — collect job details, location, urgency and push to your dispatch system or CRM.
HIPAA-aware patient intake, appointment booking, insurance verification questions, and after-hours FAQ. Free up front desk staff for higher-value interactions.
Monthly conversation analysis — where people drop off, what questions aren't answered, which flows convert best. Continuous improvement with A/B testing.
Moving from an old chatbot to a new platform? Already have a bot that underperforms? We migrate, rebuild, and optimize — preserving conversation history where possible.
Feed your chatbot your entire knowledge base — product catalog, price list, service docs, past support tickets, FAQs — so it answers like a senior employee, not a generic bot.
Whether you want a free solution or an enterprise-grade system — we install, configure and maintain every major chatbot platform. Not sure which to choose? We'll recommend the right one for your budget and goals.
Live chat + AI
PopularMid-market leader
Enterprise100% free forever
FreeModern + affordable
PopularProven & reliable
PopularB2B conversational
EnterpriseCRM-native
Popular98% open rate
PopularSocial integration
PopularOpenAI powered
CustomAnthropic AI
CustomVisual bot builder
PopularNot all chatbots are equal. Here's the breakdown — from a simple FAQ widget to a fully autonomous AI agent that thinks, reasons, and learns from your business data.
Follows a script. Responds to specific keywords or button clicks. Predictable and reliable for simple workflows.
Uses machine learning to understand intent, not just keywords. Handles varied phrasings, can be trained on FAQs and docs.
Built on OpenAI GPT-4 or Claude, trained entirely on your business data. Answers anything about your company accurately, in your voice.
All the power of a custom AI agent, with automatic English/Polish language detection. Unique to Media Express — no other Chicago agency does this.
| Feature | Free Widget (Tawk.to) |
Paid Platform (Tidio/Intercom) |
Custom AI Agent (GPT-4/Claude) |
|---|---|---|---|
| Setup cost | $0 platform | $20–$100/mo | From $1,500 |
| Answers natural language | No | Basic | Yes — any phrasing |
| Trained on your data | No | Limited | Yes — fully custom |
| Bilingual EN+PL | Manual only | Manual | Automatic detection |
| CRM integration | Basic | Native | Any system via API |
| Lead qualification | Button flows | AI-assisted | Full AI reasoning |
| Works 24/7 | Yes | Yes | Yes |
| Handles complex questions | No | Limited | Yes |
| Ongoing cost | $0 | $20–$100/mo | API usage costs |
| Best for | Simple FAQ | SMB support + leads | Complex, data-rich businesses |
We've streamlined chatbot delivery into 4 clear steps. Most standard installations go live within 24-72 hours. Custom AI agents take 1-3 weeks depending on training data volume.
We learn your business, goals, tech stack, and customer journey. You leave with a platform recommendation and clear scope — no obligation.
We map out every conversation path, write all messages, and get your sign-off before building anything. No surprises.
We install, configure, connect to your CRM and calendar, train the AI on your data, and test thoroughly before launch.
Go live, monitor performance for 30 days, adjust flows based on real conversations, and hand over with full documentation.
We work with all major platforms: Tidio, Intercom, Crisp, Tawk.to (free), LiveChat, Drift, HubSpot Chat, Zendesk Chat, Voiceflow, WhatsApp Business API, Facebook Messenger, and custom solutions built on OpenAI GPT-4 or Anthropic Claude. Not sure which to pick? We consult for free and recommend the right tool for your budget and goals.
A regular chatbot follows predefined scripts — it responds to specific keywords or button clicks. A custom AI chatbot is powered by a large language model (GPT-4 or Claude) and trained on your company's data — your products, pricing, FAQs, service docs, and tone of voice. It understands natural language in any phrasing and generates accurate, contextual answers. It's like having a senior employee available 24/7 — except it never takes a day off.
Yes — and this is one of our signature capabilities. We build chatbots that automatically detect whether the visitor is writing in English or Polish and respond in the same language. The entire knowledge base is maintained in both languages. This is particularly valuable for Polish-American businesses serving both communities in Chicago, Mount Prospect, and surrounding areas.
It depends on complexity. A basic chatbot installation with simple FAQ flows can go live within 24 hours. A configured platform with CRM integration and custom flows takes 3-5 business days. A custom AI agent trained on your company data takes 1-3 weeks depending on the volume of training material you provide.
Pricing depends on scope and platform. Basic installation (Tawk.to or Tidio + simple FAQ): from $300. Full configuration with conversation flows, CRM integration and lead capture: $500–$1,500. Custom AI chatbot trained on your data: $1,500–$5,000. Bilingual custom AI agent: from $2,000. Monthly maintenance: $150–$500/month. Contact us for a free quote →
Absolutely — lead capture and CRM integration is one of the most common setups we build. The chatbot qualifies visitors, collects name/email/phone and details about their need, scores the lead, and instantly pushes it to HubSpot, Salesforce, GoHighLevel, Zoho CRM, Pipedrive or any other CRM. Hot leads can trigger an immediate email or Slack notification to your sales team.
Yes. We integrate appointment booking directly into the chat flow — the bot asks qualifying questions, checks availability, and books the slot in real time. We connect to Google Calendar, Calendly, Acuity Scheduling, Square Appointments, and most other booking systems. Perfect for lawyers, dentists, contractors, consultants, and service businesses.
Yes. We offer monthly maintenance plans that include conversation analysis (finding where visitors drop off or get stuck), flow improvements, new FAQ additions, re-training the AI on updated product/service info, and monthly performance reports. Chatbots that aren't maintained become outdated and lose conversion rate — we keep yours sharp.
Free 30-minute consultation — we'll recommend the right chatbot for your business, budget, and goals. No tech jargon, no pressure, no commitment.
📞 773-800-1520 · mail@itguy.services · Media Express LLC, Chicago IL · Est. 1995