Telemedicine platforms, digital health startups, and remote care providers need HIPAA compliance AND enterprise-grade security (SOC 2 Type II). Enterprise health plans, hospital systems, and employers won't contract with you without SOC 2 attestation. Media Express builds telehealth infrastructure that passes both audits and scales from MVP to millions of patient interactions.
Telehealth platforms must comply with HIPAA (patient privacy), SOC 2 (infrastructure security for enterprise buyers), FDA (if applicable to your software), and multi-state medical licensing rules. These frameworks often overlap and require integrated solutions.
Protects Protected Health Information (PHI) — patient names, health data, appointment history. Privacy Rule, Security Rule, Breach Notification Rule. Violations: $137–$2,067,813 per category per year.
Independent audit of your security, availability, processing integrity, confidentiality, and privacy controls. Required by enterprise healthcare buyers (health plans, hospital systems, employers). Audit takes 6-12 months. NOT a government mandate, but effectively required for B2B healthcare SaaS.
If your software makes medical claims (diagnose, treat, prevent, cure), it may be classified as a medical device. Requires 510(k) or De Novo review. Software for scheduling, record storage, or communication without medical claims is not regulated.
Providers must be licensed in states where they deliver care. Interstate Medical Licensure Compact (IMLC) simplifies this for participating states. Your platform must verify and restrict provider scope per state. Cross-border telemedicine adds complexity.
Every system we design is built for scale and compliance: HIPAA-ready patient portals, SOC 2-auditable infrastructure, secure video/messaging, multi-state provider management, and EHR integration readiness.
End-to-end encrypted video and messaging. AES-256 at rest, TLS 1.2+ in transit. User authentication (MFA). Session recording (with consent). Audit logs for HIPAA compliance. SOC 2 auditable controls.
Encrypted patient portal for appointment scheduling, health history access, message communication with providers, prescription management. Role-based access controls. Audit logs. HIPAA Security Rule compliance verified.
Provider portal for managing patient schedules, video/messaging, medical notes, prescription issuing, referral management. Multi-provider team support. Integration with EHR systems. State-based license verification.
Automated verification of provider licenses across multiple states. Integration with state medical boards and IMLC. Restrict patient access by provider licensure and state jurisdiction. Compliance display for patient trust.
Architecture-ready for EHR integration (HL7/FHIR APIs). Secure data exchange. Business Associate Agreements with EHR vendors. Data export/deletion per HIPAA Right to Access.
Infrastructure, processes, and documentation designed for SOC 2 Type II audit. Access controls, change management, incident response, disaster recovery, data segregation, encryption, monitoring.
MVP telehealth platforms can launch HIPAA-ready in 3-6 months. Enterprise-scale platforms with SOC 2 and multi-state support need more infrastructure. All pricing is fixed phase-by-phase.
Pricing depends on platform complexity, number of providers/patients, multi-state scope, and whether FDA regulation applies. SOC 2 audit itself costs $15k–$50k and is billed separately (not included in platform cost).
Above are development + compliance infrastructure costs. Media Express pricing is transparent — we itemize security controls, documentation, and audit readiness so you know exactly what you're getting. Contact us for a personalized roadmap based on your platform scope.
⚜ Free Consultation →Yes. HIPAA protects patient data. SOC 2 Type II proves your infrastructure is secure, available, and auditable — which enterprise healthcare buyers require before signing contracts. Health plans, hospital systems, and employers won't partner with you without SOC 2 attestation. Together, they demonstrate you're trustworthy to patients, regulators, and business partners.
FDA regulates software as a medical device if it makes medical claims (diagnose, treat, prevent, cure a disease). Software for appointment scheduling, record storage, or communication without medical claims is not regulated. Discuss your software's claims with an FDA consultant — if your app qualifies as a device, plan for 510(k) or De Novo review. Media Express can prepare your infrastructure for FDA-regulated digital therapeutics.
Providers must be licensed in states where they deliver care. Interstate Medical Licensure Compact (IMLC) simplifies this for participating states, but not all states participate. Your platform must verify each provider's licenses and restrict patient access based on provider licensure and patient geography. Your website must display provider license information and telemedicine scope limitations.
HIPAA requires end-to-end encryption for video and messaging. Use AES-256 for data at rest, TLS 1.2+ for transmission. HIPAA also requires user authentication (password + MFA), access controls, and audit logs. Zoom, Teams, and Skype are not HIPAA-compliant by default — you need a Business Associate Agreement with the vendor and additional encryption layers to meet HIPAA standards.
SOC 2 Type II is an independent audit by a CPA firm that verifies your controls over security, availability, processing integrity, confidentiality, and privacy. Enterprise healthcare buyers (health plans, hospital systems, employers) require SOC 2 attestation before contracting with you. SOC 2 audit typically takes 6-12 months and costs $15k–$50k. Media Express prepares your infrastructure and processes for SOC 2 compliance.
EHR integration requires secure APIs with authentication, encryption, audit logs, and a Business Associate Agreement with the EHR vendor. Common integrations use HL7 or FHIR standards over encrypted channels. Your platform must never store patient data without consent, and must support data deletion/export per HIPAA Right to Access. Media Express designs EHR integration architecture that meets HIPAA and healthcare interoperability standards.
Telehealth platforms interact with multiple regulations. Here are the most important.
Contact us for a free consultation. We'll assess your platform scope, explain HIPAA + SOC 2 requirements for your business model, and give you a clear development + compliance roadmap. No surprises.